Umusirimu.com Shipping Policy

At Umusirimu.com, we are committed to delivering your home appliances quickly, safely, and efficiently. No matter where you are in Rwanda, we’ve got you covered!

1. Delivery Coverage & Estimated Time

• We ship nationwide, covering all provinces from the Western Province to the Eastern Province.
• Fast Delivery: Orders within Kigali can be delivered within 3-5 hours.
• Orders to other provinces typically take 24-48 hours, depending on distance and availability.
• Delivery times may vary due to traffic, weather conditions, or unforeseen circumstances.

2. Order Processing Time

• Orders are processed within 24 hours or less before shipping.
• During sales, promotions, or re-stocking periods, processing times may take longer.
• We always strive to dispatch your orders as quickly as possible.

3. Shipping Hours

• Deliveries are made between 8:00 AM – 8:00 PM, Monday to Saturday.
• No deliveries on Sundays and public holidays.

4. Tracking Your Order

• A tracking number is provided once your order has been shipped.
• To track your order, visit our Tracking tab on our website and enter your provided tracking number.
• Important: Larger items may require someone to be present upon delivery.

5. Address Changes

• Once an order has been processed, we cannot change the shipping address.
• Please ensure your shipping details are correct before confirming your order.
• If you need to update your address, contact us immediately at support@umusirimu.com before your order is processed.

6. Delivery Fees & Costs

• All deliveries are free of charge within Kigali and to other provinces.
• There are no additional handling charges for large or bulky items.

7. Failed Delivery Attempts

• If no one is available to receive the package at the time of delivery, our delivery team will attempt one more time.
• If the second attempt is unsuccessful, the package will be returned, and additional shipping fees may apply for re-delivery.

8. Damaged or Missing Items

• If your order arrives damaged, please contact us within 24 hours of delivery.
• Provide clear photos of the damaged item and packaging for our review.
• If an item is missing, please check your tracking details and contact us immediately.

For further assistance, contact us at support@umusirimu.com or call our customer service team.

We appreciate your trust in Umusirimu.com and are dedicated to delivering your home appliances safely and on time!