Frequently Asked Questions (FAQs) – Umusirimu.com
Ordering & Payment
1. How do I place an order?
Ordering from Umusirimu.com is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. Choose your payment method and confirm your order. You will receive an order confirmation via email or SMS.
2. What payment methods do you accept?
We accept multiple payment options, including MTN MoMo, PayPal, Visa, Mastercard, and other major debit/credit cards.
Shipping & Delivery
3. Do you ship overseas?
Currently, we only ship within Rwanda. However, we are working on expanding our delivery options to other countries in the future.
4. How long will it take to get my order?
Orders placed before 06:59 PM are delivered within 3 hours in Kigali and tomorrow morning outside the city. Delivery times may vary based on location, but we strive to ensure fast and reliable service.
5. How much does shipping cost?
Shipping costs vary depending on your location. If you are outside Kigali, shipping costs will be adjusted accordingly at checkout so you can see the final price before completing your order.
6. What shipping carriers do you use?
We work with reliable local couriers to ensure your orders arrive safely and on time.
Products & Returns
7. Can I return my product?
We accept returns within 7 days of delivery if the product is defective or different from what was ordered. The item must be in its original packaging and unused. Contact our support team for assistance.
8. Can I get my product personalized?
Some products can be customized. Please check the product description or contact our support team to confirm if personalization is available.
Offers & Promotions
9. Do you have discounts or promotions?
Yes! When you order above 1,000,000 RWF, you receive 20,000 RWF as a gift for your next purchase. We also have seasonal discounts and promotions—stay updated by following our social media or subscribing to our newsletter.
Other Questions
10. Any other questions?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.
Customer Support
📞 Phone: +250787112928
📧 Email: support@gmail.com
💬 Live chat on WhatsApp: Available on our website
📱 Social Media: Facebook, Instagram, Twitter
Alternatively, send us a message below, and we’ll get back to you as soon as possible.
